IT Support Technician

We are seeking an IT Support Technician with excellent communication, organisational and time management skills to provide first- and second-level technical support to our users, ensuring smooth operation of our IT infrastructure, and resolving hardware and software issues.

• Provide timely and efficient technical support to users across multiple locations, platforms, and technologies.
• Track IT incidents and service requests, prioritize issues, and escalate as needed.
• Administration and maintenance of a diverse array of IT tools and services including on-premises and cloud resources, Active Directory, Microsoft 365, SharePoint Online, software applications, hardware and AV equipment.
• Provide basic Layer 2 network support for LAN and wireless networks.
• Identify and implement IT solutions to improve efficiency and productivity.
• Maintain and update IT documentation, enhancing the knowledge base for end-user and technical support.
• Assist in the deployment and configuration of new IT and Security software and hardware.

• Relevant IT certification or degree
• Excellent problem-solving and analytical skills.
• Well-organised and a highly collaborative approach
• Strong understanding of IT support principles and best practices.
• Good understanding of multiple systems across on-prem and cloud infrastructure

Benefits

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. You can expect benefits from birthday initiatives, paid parental leave, recognition approaches, and a lot more.