Front Office Manager

The role requires strong leadership abilities, excellent communication skills, and a commitment to fostering a positive work environment.

Requirements

Key Responsibilities:

• Manage front office operations, ensuring efficient and effective service delivery.
• Supervise and train front office staff, including receptionists and concierge team.
• Ensure guest inquiries and requests are addressed promptly and professionally.
• Monitor and maintain appropriate staffing levels to meet operational demands.
• Handle guest complaints and resolve issues in a timely manner, ensuring guest satisfaction.
• Implement and maintain front office procedures and policies in alignment with Thyme Hospitality standards.
• Oversee the management of guest reservations, check-ins, and check-outs.
• Coordinate with other departments to ensure seamless service delivery for guests.
• Prepare and present reports related to front office operations to management.
• Ensure compliance with health and safety regulations within the front office area.

Qualifications:

• 2 years’ experience in a leadership role within Front Office or a similar environment.
• Demonstrated leadership experience within the customer service industry.
• Possess a strong background in Front Office procedures and Opera PMS.
• Experience with forecasting, budgeting and Revenue Management principles
• Proven experience managing rosters and costs to achieve budgets and targets.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
• Excellent time management and communication skills including rapport building between internal and external stakeholders
• Calm and professional demeanour in all instances, confident in conflict resolution and complaint handling
• Self-motivated with genuine passion for hospitality and guest experience
• Demonstrated ability to coach, mentor, develop and inspire teams
• Flexibility to work various shifts, including weekends and holidays.