IT Field Technician - Onsite | Mid-Market MSP
COMPANY:
This company is an established and growing Technology company with multiple office locations across Australia.
They offer IT Managed & Professional Services, Voice, Mobility, Internet & Network, and Cybersecurity solutions to customers in the SMB and mid-market space.
On offer:
- Internal Career path and professional development opportunities.
- Friendly and motivated team with a flat structure.
- Fast-paced environment in an established yet growing business.
- Continuous learning and exposure to modern cloud technologies (AWS, Azure, GCP).
ROLE SNAPSHOT:
As the IT Field Technician you'll be providing onsite support & troubleshooting to various client sites across Sydney.
It's a highly varied role ranging from general onsite Desktop Support through to project work including desktop, server, network, infrastructure and application deployments.
A company vehicle is generally available for travel to client sites.
Key elements of the role include:
- Attend client sites as required, ad hoc or scheduled.
- Provide onsite IT Support to clients to diagnose, troubleshoot, and resolve a broad range of technical issues across desktop hardware/software and network/server devices.
- Collaborate with internal IT teams to resolve complex technical issues.
- Take ownership of issues through the entire process whilst maintaining a high level of communication and attention to detail.
- Contribute to knowledge base articles (KBAs).
- Involvement in paid on-call afterhours support and overtime when required.
- Full time onsite role.
REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES:
Suitable for a highly personable Desktop / IT Support professional with proven experienced providing in-person technical support.
Ideal for someone hands-on who does not want a 'desk job' and enjoys the variety of onsite field work where no 2 days are the same.
The following is required:
- Proven in-person IT Support experience across desktop hardware/software, mobility, VC/AV, and network devices.
- Competent Microsoft 365 support experience (including AD, Exchange, Teams, SharePoint etc).
- Able to work independently + with others in a flexible/adaptable manner.
- Display logical troubleshooting + problem-solving abilities.
- Professional presentation with excellent people skills & customer service abilities.
- IT MSP experience and ITIL knowledge is advantageous.
- Interest + ability to operate in a field role traveling to multiple client sites.
- Full driver's license.
- Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted.
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