Retail Manager

McDonald's Port Hedland is looking for Shift/ Retail Manager(s) to join the team on a fulltime

basis. You will need to have been trained to work under McDonald's Systems of

operation as well as having all facets of training and credentials as a Retail Supervisor

/Retail Manager. You must also have at least 2 years of highly relevant experience in this

industry. The annual salary is between $65,000 to $75,000.

As a shift manager(retail supervisor),your daily duties and tasks include but are not limited

to the following:

• Ensure that the crew staff are proactive in handling customers and conscientious
• when meeting the request of customers
• Communicate feedback to the retail store manager to keep them informed of issues
• during the shift eg. Staffing, customer complaints, food quality, safety, service routine
• suggestions etc.
• Ensure customers receive accurate information, ensure delivery is prompt and
• manage inquires and complaints fairly and in a timely manner
• Ensure customers are assisted including finding specific items to correcting pricing
• mistakes to administering refunds or discounts, attending to customers' needs.
• Addressing customers' requests, comments, and complaints.
• Be responsible for supervising and coordinating the activities of the crew staff on the
• given shift
• Supervise shifts including opening and closing shifts and all daily routines in
• accordance with store policy and procedures, checklists and trading hours.
• Overseeing salespeople, cashiers, shelf stockers, and other employees
• Motivating employees to achieve targets.

As a retail manager, your daily duties and tasks include but are not limited to the following:

• Monitor safety, security and profitability.
• Prepare and publish weekly roster for crew.
• Prepare roster according to sales projections, crew proficiency and availability.
• Ensure roster meets labour target. Monitor and amend throughout the week in order to
• achieve business targets.
• Completing mid-month and after month stock count on month end to monitor and
• make action plan for profit and loss of each month.
• Completing weekly order and preparing and planning for product promotions.
• Managing waste and making action plan to reduce waste.
• Analysing sales figures and forecasting future sales.
• Dealing with queries, complaints and feedback from customers.

If this job sounds like it interests you, please apply now.