Customer Data & AI Consulting Senior Manager
Accenture Melbourne
THE WORK:
This team within Accenture Song focuses on helping clients drive Marketing performance optimization through deep customer insights and implementation of the latest Data & AI capabilities across the Marketing and Service value chain. The team collaborates with clients to accelerate the experimentation lifecycle, deepen understanding of key customer value drivers, improve business outcomes, and drive innovation across industries.
By joining us, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on the customer of the future.
THE ROLE:
- Bring deep functional expertise in the Marketing or Service domain, acting as the Data & AI interface internally. You will leverage your combined functional & technical skillset to drive sales growth, capability development and presence of Data & AI offerings throughout our Song engagements.
- Deliver Data & AI advisory projects focused on customer insights, segmentation, personalization, and predictive modelling by solving client difficulties and needs through industry specific research.
- Bring a well-defined strategy and consulting skillset to client engagements and business development, leading programme delivery and taking ownership of sales opportunities end-to-end.
- Lead client engagements to formulate long-term Data & AI strategies with a sharp focus on business outcomes, with significant independence. Develop current or former proficiency in Advanced Data Analytics and/or AI modelling.
- Strong collaboration and stakeholder management to engage with cross functional teams including marketing, sales, to understand business needs, provide data driven recommendations and drive initiatives that enhance customer journeys.
- Great professional development opportunities to build your professional career based on your own aspirations, having support from your own mentor.
- Varied work as you will be working on projects across various industries such as telco, banking, insurance, the public sector, and more.
- Extensive education programs and development opportunities to develop your business acumen, technical and professional skills.
- A diverse, inclusive, and socially active workforce
- Progressive employee benefits to reflect our inclusive and respectful culture.
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