Technology Manager - Azure Managed Services
The Technology Manager - Azure Managed Services. is responsible for overseeing the managed services technical delivery team.
The team comprises of 20 very talented Azure engineers located across Australia and Malaysia, who love what they do and are motivated by customer satisfaction.
The Technology Manager ensures the team are focusing on the right tasks at the right time to maximise customer success.
Performance is measured by customer satisfaction and retention, which is achieved through high quality delivery, meeting all SLAs, driving operational and technical excellence, process compliance and adherence, and of coarse continuous improvement and innovation.
Requirements
The Person
You will need to have the right mix of confidence, experience, and passion to successfully juggle the below responsibilities to be successful in this role.
Azure Managed Services Operations
Lead and manage the day-to-day operations of the managed services engineering/operations team.
Manage the teams delivery quality and performance in order to satisfy the managed services requirements into a growing number of high value customers. Currently there are over 20 customers but this is expected to grow.
Ensure that all service requests, incidents, and problems are managed in accordance with ITIL best practises and meeting SLA’s and customer expectations.
Maintain a positive, inclusive, collaborative work environment, encouraging career growth and professional development.
Ensure that the team has the right capabilities, up to date with the latest tech trends, tools, and certifications relevant to azure managed services.
Assist in reviewing service contracts and design specifications for newly onboarded customers to ensure your team has a full understanding of deliverables and requirements.
Monitor escalations and be aware of all critical issues to ensure they are being resolved in a timely manner.
Track, analyse, and report on key governance items. Own the monthly technical governance process and present to the client all the relevant service updates and insights.
Ensuring ISO/security best practices are implemented and followed.
Azure Technical Leadership
Deep understanding of azure cloud infrastructure technology and how it relates to the customers technical and business outcomes. You will need to have extensive experience in Azure operations including but not limited to:
- IaaS (Compute, Network, Storage) & PaaS
- Cloud Migrations & Transformations
- Cloud Landing Zones and Cloud Adoption Framework (CAF)
- Cloud Governance, Compliance and Security best practice
- SecOps (Defender for Cloud)
- CostOps (optimising cost/performance)
- Enforcing good architectural principles
- Being a technical escalation point and providing the team with technical guidance and oversight
- Develop infrastructure as code on Azure using best practices and implementations across all environments from dev to production.
This involves leading the development and implementation of new processes and innovations across your team.
Other Requirements- Proven experience as a technology manager or leader within a managed services environment
- 10+ years senior IT cloud/azure experience;
- Facilitation of client workshops and business update sessions.
- Excellent interpersonal, communication, and negotiation skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Familiarity with Service Now and other ITSM tools
- Bachelor's degree in IT, Microsoft Azure certifications, or related fields.
Benefits
Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.
Here is how our benefits help you Belong, Grow and Thrive- Equal Paid Parental Leave to all primary and secondary carers
- Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.
- Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours
- Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.
About us
At Logicalis Australia, we're not just changing the game—we're driving the future of technology.
As the Architects of Change™, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.
By combining our expertise and resources, we are positioning ourselves as a tech powerhouse, ready to capture growth opportunities across APAC and deliver exceptional service to our customers.
You'll be part of a dynamic team of 7,000+ innovators, collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today’s fast-paced tech landscape.
With services that drive transformation and scalability—such as cloud, connectivity, collaboration, and security—you’ll help optimise operations and enable teams to reach new heights. As a global leader, our managed services provide real-time insights into clients’ digital ecosystems, 24/7.
Join us on this exciting journey, and let’s shape the future of technology together!