Deskside Support Tech - up to $90k + super (3 days WFH)
Robert Half is working with an Australian leader in the early education sector. The company is experiencing significant growth, expanding from 40 centres in early 2024 to a projected 50 centres by 2026. This growth brings a fantastic opportunity for a Deskside Support Technician to join their Queensland office.
This role will mainly consist of Level 1/2 tech support, with some field tech responsibilities including the installation of new hardware and network troubleshooting. The ideal candidate will be comfortable and experienced with working on Unify Portal, Microsoft Intune, and Azure, as well as possess a familiarity with a variety of Apple devices.
Responsibilities:
- Provide primary technical support, mostly remote, to over 1250 users throughout diverse centres.
- Occasionally work as an on-site Field Technician to troubleshoot network issues and install new hardware.
- Utilise Unify Portal for managing access points.
- Handle a wide range of tech tools, including Microsoft Intune, Azure, and Jira.
- Support IT team members with various projects within the Microsoft stack.
Required Skills:
- Team player with a proven interest in technology.
- At least 2+ years of experience in IT support roles.
- Previous experience with Unify Portal, Microsoft Intune, Azure, and Jira.
- Experience with Apple devices would be advantageous.
Benefits:
- Part of a proactive IT team with structured progression opportunities.
- Work from home up to three times per week.
- Weekends free - no on-call duties.
- Future development opportunities into system roles, with support for obtaining certificates.
- Competitive salary of $75k-$90k + super.
Are you a goal-oriented Deskside Support Technician looking to grow your technical skills in a supportive, fast-growing educational enterprise? Don't miss this opportunity. Reach out to us today.
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