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At TMR, we connect, deliver, learn, and live, and we're looking for someone like you. We value our people as our greatest asset and are committed to fostering positive, inclusive, and connected workplaces.We prioritize learning and development opportunities to help you grow your career, offering support and training programs.TMR provides flexible work arrangements, long-term job security, and attractive salaries and benefits to bring out the best in our team.

In the role of Senior Advisor (MCR Unit) You will be required to mentor and develop customer service centre staff using effective people performance management and workplace health and safety practices and demonstrate your ability to analyse complex issues and resolve problems.

Some of your responsibilities will include: - Providing a statewide service as part of a specialist team in the Medical Condition Reporting Unit within Customer Services Branch and being responsible for the processing of all medical notifications in accordance with legislative requirement.- Provide a quality service to customers and resolve specific customer concerns and complaints in a professional and timely manner.- Provide expert advice and interpretation to staff and customers on policy and procedures within a wide legislative and system framework.- Provide accurate information to licence holders while displaying respect and empathy in sensitive situations, and make informed decisions about the amendment, suspension, cancellation and reissue of Queensland driver licences.- Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes, and customer channel options.

Apply now as you will be making a difference in the lives of Queenslanders!

Applications to remain current for 12 months.Job Ad Reference QLD/592302/24Closing Date: Thursday, 3 October 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.