Sydney - Hotel Services Manager | Head Housekeeper

Raes on Wategos is an exclusive boutique retreat in an idyllic beachfront setting. With the recent expansion of our Guesthouses, Raes is growing our Hotel and Housekeeping team.

With personalised and elevated service, Raes provides an elegant, opulent and exceptionally private spaces where you can lose yourself in the ultimate beachfront escape.

The role will ensure seamless operations across all guest touchpoints, from pre-arrival to departure. The role will also oversee daily operations, ensure exceptional guest experiences, and lead a team of passionate hospitality professionals.

Location: Byron Bay, NSW 2481

About the role:

Responsibilities will include, but will not be limited to:

• Oversee and manage daily housekeeping operations, ensuring high standards of cleanliness and hygiene.
• Assign tasks, manage rosters, and supervise housekeepers, laundry staff, and room attendants.
• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to maintain exceptional standards.
• Monitor inventory and procurement of cleaning supplies, linens, and guest amenities.
• Implement and enforce safety, hygiene, and sanitation standards, ensuring compliance with regulations.
• Train and mentor housekeeping staff, fostering a high-performance work culture.
• Work closely with front office and maintenance teams to address guest requests and room maintenance needs.
• Manage lost and found procedures, ensuring timely resolution of guest inquiries.
• Develop and update housekeeping policies and procedures to improve efficiency and service standards.
• Ensure seamless communication with concierge, front desk, and guest services teams to enhance guest experiences.

Qualifications/ Experience / Skills:

• Certificate III or IV in Hospitality Management, Business, Leadership, or relevant field (or extensive experience as a substitute).
• Minimum 1-2 years of experience in a luxury hotel or high-end establishment in a housekeeping managerial/leadership role.
• At least one year of Australian experience in a similar role is essential.
• Strong leadership, organisational, and staff management skills.
• Ability to work flexible hours, including weekends and public holidays.
• Exceptional attention to detail and guest service orientation.
• Knowledge of housekeeping software, inventory management, and hygiene regulations.

Australian citizens and permanent residents are encouraged to apply.

If this sounds like the role for you, please apply for this position at the earliest by sending your updated cover letter and resume with references to careers@raes.com.au.

**Please note only shortlisted candidates will be contacted.