[ref. a20725802] Level 3 Technical Lead
As well as travelling almost weekly to different locations around Australia. This role is a 12-month fixed term contract.
Responsibilities
Advanced Technical Support- Act as the final escalation point for critical issues involving systems, applications, and infrastructure.
- Diagnose, troubleshoot, and resolve complex technical problems in a timely and effective manner.
- Collaborate with cross-functional teams to address root causes and implement long-term solutions.
- Lead and mentor the Level 3 support team, sharing your expertise to foster team growth.
- Conduct training sessions and encourage a culture of collaboration and learning.
- Serve as the technical escalation lead during incidents, reviews, and troubleshooting.
- Develop and improve support workflows, enhancing team efficiency.
- Identify recurring issues and implement proactive, automated, or preventive solutions.
- Document processes, best practices, and resolutions for future reference.
- Contribute technical expertise to IT projects, including upgrades, deployments, and system mergers with third-party providers.
- Provide input during design and implementation phases to ensure smooth integration.
- 8+ years of experience in technical support, with expertise in systems, networking, or cloud technologies.
- Expertise in infrastructure migration projects and server decommissioning.
- Strong proficiency with Azure, Entra ID, Exchange, and networking technologies.
- Proven leadership, problem-solving, and communication skills.
- Preferred certifications: AWS, Azure.
Apply if you are looking to tackle complex challenges, and drive excellence in IT support!
Apply Today
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0013126687 - CV
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