Duty Manager | Monarto Safari Resort
About Us
Monarto Safari Resort is an oasis where nature meets luxury. With spacious and thoughtfully designed rooms and suites, we provide the perfect getaway for families, couples, or anyone looking to escape the everyday and get closer to the wild. Whether it’s a relaxing retreat or an adventurous stay, we offer an experience unlike any other.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About You
The ideal candidate will be an experienced, energetic, and passionate hospitality professional, who thrives on the challenge of working in a fast-paced front-of-house hospitality or hotel environment. This is your opportunity to be part of a business with a passionate focus on continuous improvement and high-quality customer service.You will need to have flexibility to work varied hours including weekends and public holidays.
About the Role
The Duty Manager is an integral role within the business that will support the daily activities of the operation, enabling the business to meet its organisational and operational objectives. This role will communicate effectively and efficiently across all departments and will ensure the day-to-day operational activities flow smoothly.
This is a Full-Time Permanent Position.
As the Duty Manager you will be required to:
- Provide high-quality guest service and willing to go beyond for our guests
- Responsible for task allocation to Guest Service & Housekeeping staff
- Handling customer queries, complaints and recovery
- Follow up on and action any required items from the previous day’s Duty Manager handover summary
- Provide a detailed summary outlining any notable incidents or events to Management Team and fellow Duty Managers at end of each shift, allowing for a seamless transition for the next Duty Manager
- Ensure any incidents, near misses and customer complaints are reported and logged into the incident reporting system within the prescribed timeframes
- Provide assistance and support to the operational teams across the business as needed
- Facilitate effective communication between departments, ensuring relevant information is disseminated appropriately
- Liase with external stakeholders and relevant authorities as required
To be successful in this position you will need to:
- Have demonstrated experience and knowledge of hotel or, experience in a similar role
- Be able to communicate effectively with our guests and team members
- Have experience in IT systems such as Microsoft Office suite, NewBook or similar.
- Possess strong organisational skills with the ability to work independently
- Have excellent customer service and problem resolution skills
- Ability to work under pressure, adhere to tight time restraints, improvise, and set priorities
- Be reliable, flexible and have an honest approach to work
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Employee Assistance Program
- Parental Leave Program
How To Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.