Senior Customer Service Representative
Michael Page Campbellfield
About Our Client
A top provider of technology-driven freight forwarding services, specializing in meeting the transportation and logistical needs of clients, located in Campbellfiled.
Job Description- Industry Knowledge: Understanding of freight, shipping, and logistics processes, including familiarity with regulations, customs procedures, and transportation modes.
- Communication Skills: Strong verbal and written communication skills to interact with clients, suppliers, and other stakeholders clearly and professionally.
- Problem-Solving Abilities: The ability to address and resolve issues related to shipping delays, customs complications, lost goods, or damaged shipments, often under tight deadlines.
- Attention to Detail: Accuracy in processing orders, tracking shipments, handling documentation, and maintaining records of customer interactions.
- Customer-Centric Approach: A focus on providing exceptional customer service, ensuring client satisfaction through timely responses and effective solutions.
The Successful Applicant
A successful Senior Customer Service Representative should have:
- A strong background in customer service and the freight industry
- Excellent communication and interpersonal skills.
- Proficiency in using customer service software, ideally expedia.
- Strong problem-solving abilities.
- A customer-oriented mindset with a passion for delivering exceptional service.
- Free onsite parking
- Opportunity to join a growing organisation
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