Customer Service Representative - Permanent Role
The Company
Our client is an international business within the hotel industry.
The Role- Provide support to B2B customers via phone and email
- Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting
- Troubleshoot and lodge support tickets through internal CRM and helpdesk systems
- Support new customers during onboarding and help them understand processes and requirements
- Review customer feedback and assist with follow-up actions
- Maintain accurate customer records, reporting data, and documentation
- Support the wider team with general administration, coordination tasks, and updates to customer-facing content
- Assist with product updates, brand materials, signage requests, and reputation or customer experience activities
- Contribute to delivering a positive customer experience across the network
- 2+ years' experience in customer service or call centre roles
- Experience in hotel, accommodation, or hospitality settings (advantage)
- Strong verbal and written communication skills
- Confident handling complaints and resolving issues professionally
- Tech-savvy and quick to learn new systems and processes
- Positive, friendly, and customer-focused attitude
- Empathetic and able to build rapport quickly
- Proactive problem-solver with a willingness to assist
- Patient, calm under pressure, and able to manage repetitive tasks
- Comfortable working with KPIs and performance targets
- Available to work on a rotating roster between 7am and 7pm
- This is a permanent role due to start ASAP, successful candidates must hold PR or Australian citizenship
- Growing company with strong long-term opportunities
- Hybrid working environment (mix of office and home)
- Fringe-of-CBD location with easy access to public transport
- Supportive, collaborative team culture
- Modern office space and welcoming work environment
- Inclusive company values with opportunities for learning & development
- Rotating roster between 7am and 7pm
Apply Today
Please send your resume by clicking on the apply button.
Reference Number: 06810-0013385205BS
This is a hybrid position.
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