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Position Description – Medical Receptionist

Reports to: Practice Manager

Purpose of position

To organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients and keep the practice clean to provide a healthy and safe environment to our patients

• Open and Close clinic as per set procedure.
• To greet patients and other callers at the Practice in a courteous and efficient manner.
• To answer the telephone promptly and courteously.
• To make appointments for patients following set procedures.
• To issue patients invoices/receipts and bulk bill as required.
• To enter and update patient registrations and patient Notes in computer.
• To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
• To deal with emergencies when necessary, following set procedures.
• Transfer test result calls to nurse or take message. To sort out result calls as requested.
• Take prescription requests.
• Attend to account queries if possible or refer problem to Practice Manager.
• To exercise confidentiality in regard to patient care and all aspects of the practice.
• Ensure reminder and recall system is adhered to.
• Maintain reception area in a tidy and welcoming manner. Maintain the practice as a clean and healthy environment.
• Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
• Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
• Assist doctors and nurses by making phone calls, photocopying etc.
• Check and handle internal emails.
• Opening and closing of appointment sessions for health professionals under guidance of Practice Manager and update in Best Practice system accordingly.
• Fill in roster when staff away on holidays and sick leave.

• Preparing and recording outgoing mail and posting daily.
• Open and distribute incoming mail.
• Type medical reports.
• Scanning and/or filing patient correspondence, results etc.
• Maintain patient information, delete patients no longer attending and deceased, updating current information, linking family members and unlinking independent children, archiving.
• Batching Medicare and Veterans Affairs.
• Balance daily receipts.
• Ensure Back up hard drive changed daily and recorded.
• Ensure banking processed and banked as necessary.

• To actively participate in monthly staff meeting and general meetings.
• To attend training sessions in-house and external courses when required.
• General housekeeping such as tidying and cleaning of waiting room, consult room, staff room, toilets etc. as routine and when necessary
• To undertake other duties as required from time to time by the Practice Manager, Nurses and Doctors.
• Knowledge of occupational health and safety principles including infection control.
• Check suggestion box and restock suggestion forms.
• Consistently be aware of OHS requirements and comply with them.

• Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
• Excellent interpersonal and communication skills.
• Be always well-presented, friendly, courteous and obliging. Represent the practice in a confident and positive manner at all times.
• Undertake all duties in a diligent manner, with honesty and integrity,
• Maintain absolute confidentiality regarding patient and practice information.
• Have a vigilant attitude to accuracy, being prepared to double check as necessary.
• Work cooperatively and independently.
• Demonstrate ability to prioritise and organise, with attention to detail.
• Demonstrate commitment to ongoing professional development

Education, Qualifications and Experience

Essential:

• Basic knowledge of MS Word and Excel.
• CPR certificate

Desirable:

• Knowledge of best practice software and medical equipment
• Triage training and/or experience
• Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, aboriginals & Torres Straight islanders, etc.
• Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc.

• Professional development provided or expected.
• Requirement for use of own vehicle, if essential to the position.
• Potential for contact with hazardous material such as blood & body fluids.
• May be required to have some immunisations.

Job Type: Casual

Schedule:

• Day shift
• Every weekend

Application Question(s):

• What is your preferred total working hours range per week?
• Are you available to work over weekends?
• What is your expected hourly wage?

Experience:

• Medical receptionist: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Expected Start Date: 30/09/2024