Client Solutions Executive
Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not for profit organisations.
Isentia is part of the Access Intelligence group. Access Intelligence a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.
You will be the key point of contact for Isentia’s Enterprise clients, making regular contact with them to understand the issues that impact their business, and providing solutions to assist them with their communications requirements.
Key Responsibilities- Assist in retaining and developing the significant clients within the portfolio delivering insight, advice and industry intelligence, to help them achieve their communications objectives.
- Identify major issues of the day (through leading radio, TV & press sources) and contact clients to better unerstand the impact of the issues.
- Monitor live news which is breaking on social media channels, broadcast and online news to ensure the media agenda is known at all times.
- Contribute to individual & team revenue, KPI’s and targets by identifying opportunities to sell ‘value-added’ services to portfolio clients
- Create, maintain and update client briefs as required
Requirements
Key Requirements- Tertiary qualifications preferred but not essential (Media, Communications or Business)
- Strong client relationship management experience gained in a commercial/sales environment
- Ideally you’ll come from a PR, Media or Communications background
- You should be self-motivated and results-driven
- You’ll be digital/social media savvy with a strong interest in the news & current affairs