HEAD HOUSEKEEPER or HOTEL SERVICE MANAGER
MINIMUM 4 WEEKS ANNUAL LEAVE
SALARY PLUS SUPER
$70k PA - $90K PA
ILLAWARRA CATHOLIC CLUB LTD.also known as ALT. HOSPITALITY GROUP is looking for an experienced HEAD HOUSEKEEPER or HOTEL SERVICE MANAGER for their venue Mountain Heritage Hotel in Katoomba in the Blue Mountains.
Hotel Mountain Heritage is a historic boutique hotel in Katoomba, offering breathtaking panoramic views of the Blue Mountains. Known for its old-world charm, the hotel blends classic architecture with modern comforts, providing guests with a unique and elegant retreat.With beautifully appointed rooms, fine dining experiences, and an inviting lounge, the hotel caters to those seeking relaxation, romance, or a luxurious getaway. Its prime location allows easy access to popular attractions such as the Three Sisters, Scenic World, and the vibrant town center, making it an ideal destination for both leisure and special occasions.
The hotel is operated by Alt Hospitality, a division of the Illawarra Catholic Club, which is known for its commitment to exceptional service and hospitality. As part of this respected hospitality group, Hotel Mountain Heritage upholds high standards of quality and guest satisfaction, while also embracing the natural beauty and heritage of its surroundings.Whether hosting weddings, corporate retreats, or intimate escapes, the hotel provides a warm and memorable experience, reflecting the values and excellence associated with Alt Hospitality’s broader portfolio.
To be considered for the role you need to have a relevant industry qualification or at least 2 years' experience in a similar position.
SKILLS & EXPERIENCE
Ability to determine work requirements and effectively allocate duties to Commercial Housekeepers, Luggage Porters, and Doorpersons to ensure smooth daily operations.Strong coordination skills to collaborate with managers and align housekeeping and front-of-house activities with other organisational units.
Proficiency in maintaining accurate attendance records and staff rosters to support workforce planning and operational efficiency.
Knowledge of workplace safety regulations, with the ability to explain and enforce policies to maintain a secure and compliant environment.
Leadership skills to oversee team performance, identify areas for improvement, and implement changes to enhance service quality.
Strong interpersonal and conflict resolution abilities to address worker grievances and foster a positive work environment.
Flexibility to assist with front office and hotel reception duties as required, ensuring a seamless guest experience.
experience with functions and events highly desirable
good communication skills with the ability to train and upskill junior team members
Highly developed customer service skills
YOU MUST BEAvailable nights, weekends and school holidays.
Flexible
Positive with a can-do attitude
Willing to join our team and be part of something great!
If you have a passion for baking and the hospitality industry and this sounds like you please apply below