[ref. k5299516] Sydney - Operation Analyst

About the Role

The ideal candidate will have experience in financial services, a strong understanding of compliance requirements, and the ability to collaborate effectively across teams to ensure seamless processes and an exceptional client experience.

Responsibilities

Onboarding:

• Conduct KYC (Know Your Customer) activities, including PEP (Politically Exposed Persons) and sanctions screening, to ensure compliance with regulatory standards.
• Oversee customer onboarding for corporate, trust, and institutional clients, ensuring adherence to AML (Anti-Money Laundering) requirements.
• Collaborate with compliance teams to execute CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), and client offboarding processes.
• Assist with preparing regulatory and audit reports (e.g., AUSTRAC).

Operational Support:

• Process deposits and withdrawals with accuracy and in compliance with company policies and regulatory requirements.
• Respond to client inquiries and ensure timely updates on transactions.
• Coordinate with internal and external stakeholders to identify, analyze, and resolve funding-related issues or abnormal situations.
• Handle complex case types and escalate them to appropriate departments as needed.

Project Management and SOP Development:

• Assist in launching new products, updating policies, and managing the impacts on various departments.
• Create, update, and distribute Standard Operating Procedures (SOPs) for onboarding, promotions, and operational processes.
• Coordinate and support projects aimed at process automation and operational efficiency.
• Organize and report data to track performance metrics such as onboarding volume and campaign effectiveness.

Cross-Team Collaboration:

• Collaborate with marketing, compliance, and other departments to improve processes and deliver a seamless client experience.
• Strengthen communication between operational teams and other stakeholders, incorporating feedback to enhance workflows.
• Assist in training junior team members and refining training materials.

• 2+ years of experience in financial services, preferably within broker operations, KYC/AML, or CFD (Contracts for Difference) industries.
• Strong understanding of regulatory frameworks with familiarity in tools like Sumsub and World-Check as a plus.
• Deep knowledge of MT4/5 trading platforms is highly desirable.
• Proven project management skills, with the ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite, with advanced Excel skills being an advantage.
• Bilingual proficiency in English and Mandarin.
• High attention to detail, excellent organizational skills, and a commitment to maintaining data accuracy.
• Strong collaboration and communication skills, with the ability to work effectively as part of a team.
• Willingness to work on public holidays as needed.

• An opportunity to make a significant impact on a growing organization within the financial services industry.
• A collaborative work environment that values innovation and continuous improvement.
• Exciting projects that streamline operations and enhance client experiences.