Logistics Manager
Cars24 Sydney Full-time
At Cars24 we don't just accept difference we celebrate it and support it for the benefit of our employees and customers!
CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Cars24 have raised over US$200mm in funding at a billion-dollar valuation.Australia, along with Dubai, Saudi Arabia, and Thailand are priority markets for 2021.
Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty.We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let’s make buying cars a truly joyous and painless experience.
About this role:
The role is responsible for managing all aspects of transportation routes, pickup and delivery, to meet internal and external customer requirements. This person will coordinate with internal functions/departments, offshore team, and third-party vendors to ensure vehicles are transported in the most efficient manner by optimising service and cost.It is also imperative that this role is proactive in identifying gaps and working towards solutions to prevent and address quality problems.
The right mindset and cultural fit are critical in our consumer obsessed, dynamic, entrepreneurial, data driven, collaborative start-up, with a huge ambition to transform how cars are sold in Australia.
Responsibilities:
- Ensuring that all purchased vehicles are collected and delivered safely and within agreed rates and delivery TATs on a daily basis
- Ensure that all sold vehicles are allocated and delivered safely and in a timely manner (to customer TAT) to the relevant interstate/regional hub
- Monitor vendor performance on a regular basis, and identify service performance gaps and address with direct manager and work towards improving performance
- Set up meeting cadence with vendors to review performance - analyse volumes, and service performance
- Proactive in seeking out new vendors and if approved by the direct manager, onboard them using the onboarding checklist
- Ensure all invoices are validated against actual moves and approve these in a timely manner for finance
- Analyse volumes and service performance and develop reports to showcase results weekly and monthly
- Assist the team with any operational issues that impact on delivery performance and customer satisfaction
- Prioritise issues that impact customer experience and work with the relevant stakeholders to find solutions
- Detail orientation - Being the person who sees the missing piece of the puzzle where others cannot
- Strong experience of multi car transporters and their capabilities is a big plus
- Experience of working in a high volume, fast paced and dynamic environment
- Proven ability to analyse data and interpret the information effectively to continuously improve performance
- Able to work with Google applications (doc, sheet) and able to navigate Google sheets and documents and comfortable with formulas
- Actively support the team by having a positive “Customer 1st” approach and going above and beyond the call of duty to wow our customers
- Maintain a “solution mindset” - work with internal customers to identify opportunities for improvement
- Positive and enthusiastic team player - teamwork makes the dream work.
- Be prepared to undergo a police and background check
- Competitive salary package and exceptional employee benefits!!
- Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
- Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage
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