Floor Manager

Salary: - $75,000 - $80,000 plus 11.5% superannuation

Our client N&M2B Pty Ltd. T/A Indian Hypermarket sells groceries & products of India, Pakistan, Sri Lanka, Nepalese, Afghan, Bangladesh & Middle East at wholesale price. The client is currently seeking a talented Floor Manager who has a passion for retail, a love of customers and a drive to deliver results to join the team in our business.

This role will suit professional, highly motivated, operations focused applicant who has previous retail management experience and has the ability to motivate a team. As a Floor Manager, you will drive sales and lead our retail team to achieve all aspects of the business’ performance, ensuring that every customer is given an outstanding experience.

The managerial and administrative aspect of your role will encompass determining product mix, stock levels and service standards, selling goods, maintaining records of stock, financial transactions and ensuring compliance with occupational health and safety regulations.

Overall, your role is crucial in ensuring the smooth operation of the grocery store, from managing personnel to maintaining a pleasant shopping environment for customers.

• AQF associate degree, Advanced Diploma or Diploma in the relevant field
• 3+ years' experience in a similar role

This role demands a naturally energetic and flexible individual with a "Can-do" attitude who is accustomed to working in a fast-paced environment and has proven capacity to work well under pressure and to strict rolling timelines. The successful applicant will also require the capacity to deal effectively with multiple tasks and competing demands.

In this role your main responsibilities include:

• Driving a selling culture to exceed KPI's and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
• Assigning tasks to employees, ensuring they're properly trained, and managing their schedules
• Handling customer inquiries, resolving complaints, and ensuring a positive shopping experience
• Monitoring stock levels, organizing displays, and coordinating with the purchasing department to restock items
• Implementing promotional displays, arranging products to maximize sales, and ensuring proper signage
• Enforcing safety protocols, ensuring cleanliness standards are met, and addressing any hazards
• Monitoring sales metrics, identifying trends, and implementing strategies to increase revenue
• Addressing any issues that arise on the floor, such as equipment malfunctions or staffing shortages
• Ensuring compliance with health and safety regulations, as well as store policies and procedures
• Serving as a liaison between upper management and floor staff, conveying directives and providing feedback
• Providing ongoing training to employees, identifying areas for improvement, and fostering a positive work environment

You will need to possess the following skills and personal attributes:

• Previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control and visual merchandising
• Confident decision making and the ability to react quickly in diverse situations
• Leadership and staff management experience
• Excellent written and verbal communication skills
• Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
• Passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• Drive for results with a history of exceeding sales targets and KPI's

To apply for this position, email your resume to info@nextgentalent.com.au Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.