Lely Technical Support Specialist – Dairy Automation

We are now seeking a Technical Support Specialist (TSS) to strengthen our support team for Australia and New Zealand.

Your Role

As a Technical Support Specialist, you will be a key member of Lely Australia’s support team, providing advanced technical expertise to our Lely Center network and dairy farming customers across Australia and New Zealand. You will support the performance of Lely’s cutting-edge automation systems, especially the Lely Astronaut robotic milking solution, ensuring reliability, uptime, and continuous improvement.

This role is an excellent progression opportunity for an experienced dairy technician who is ready to move into a more specialized, high-impact support role with broader exposure and responsibility.

Who You Are

You are an experienced dairy or agricultural technician who understands the day-to-day realities of dairy farming and has hands-on experience working with milking systems or automation technology. You are now looking to take the next step in your career supporting a wider network, tackling more complex technical challenges, and contributing to innovation in dairy automation.

• Hands-on experience as a dairy technician, ideally in robotic milking, conventional milking systems, or dairy automation.
• Strong understanding of dairy farm operations, herd routines, and the needs of farmers.
• Proven technical troubleshooting and diagnostic ability, both in the field and remotely.
• Excellent communication skills, able to support, coach, and guide Lely Center technicians.
• A collaborative approach, comfortable managing complex cases and escalating when required.
• Flexibility for participation in an on-call support roster.
• Willingness to travel for on-site support and training (state, interstate, and international).

• Provide second-line technical support for Lely automation and milking systems.
• Troubleshoot and resolve advanced technical issues escalated by field technicians.
• Deliver clear, timely support and solutions across the Lely Center dealer network.
• Collaborate with global product experts and R&D to drive continuous improvement.
• Assist in training and upskilling technicians and advisors across Australia and New Zealand.
• Ensure all service support adheres to Lely’s high standards of quality and performance.

• Move from field-level work into a specialist technical role with broader influence.
• Work with global experts and advanced automation technologies.
• Build a career pathway into technical leadership, product expertise, or international roles.
• Join a team where your dairy technician experience is recognized, valued, and expanded.

• Being part of a global leader in dairy innovation and automation.
• Work with pioneering technology shaping the future of dairy farming.
• Access ongoing training, development, and career progression opportunities.
• Supportive team environment where your skills make a real impact.
• Competitive package includes company car, laptop, and phone.

If you’re an experienced dairy technician ready for the next step in your career and passionate about supporting farmers through world-leading automation, we’d love to hear from you.