Service Administration Supervisor

Summary

The Service Administration Supervisor manages all service administrative tasks for Queensland operations. This role supports the Service and State Managers in driving business growth through team engagement and customer satisfaction. The supervisor also leads the administrative team, ensuring they are well-equipped and able to handle various tasks.

Requirements

Duties and Responsibilities:

• Help develop and execute plans to meet budgets.
• Assist with collecting branch receivables and managing financial transactions.
• Process credit card payments and invoices.
• Audit inventory processes and manage assets like phones and computers.
• Ensure timely processing of service jobs and maintain customer invoicing.
• Monitor service department performance and suggest improvements.
• Handle payroll when needed.
• Lead the administrative team and ensure they are trained and motivated.
• Promote safety initiatives and manage end-of-month processing.
• Communicate with Head Office and streamline processes.
• Participate in management meetings.

Qualifications:

• Experience managing employees.
• Strong leadership and communication skills.
• Ability to handle multiple priorities and deadlines.
• Intermediate computer skills.
• Attention to detail and problem-solving abilities.
• Knowledge of the AS400 system is a plus.
• A Bachelor’s Degree is preferred but not essential

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.