IT Service Centre Analyst
First Focus Kedron Contract
We have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their Service Centre skills and work in large, welcoming team to support very significant Queensland institutions.
This role could be your next big thing if you pride yourself on your teamwork, professionalism and ability to work well under pressure.
Role
In this role you will be expected to support:
- Microsoft Server and Desktop products
- Active Directory & Exchange access management
- Citrix hosted desktop environments
- Desktop hardware configuring & troubleshooting
- Proven track record of success in a Helpdesk/Service Desk environment
The following would also be viewed advantageously:
- Experience and strong working knowledge of ticketing systems, SLA’s and time sheeting
- ITIL understanding, specifically around best practice IT services, operations and processes
- A history of outstanding performance in customer service roles
Requirements
As a Service Centre Analyst, you will demonstrate most, if not all of these skills and abilities:
- Strong attention-to-detail, highly developed problem solving and troubleshooting abilities;
- Initiative and flexibility within the workplace;
- Energy, integrity, reliability and accountability are must-haves for this position;
- Excellent time management skills;
- Well-developed written & verbal communication skills; and
- Superior interpersonal skills in order to communicate effectively with our clients’ staff at all levels.
Benefits
This is an exciting opportunity to join a growing ICT Service Centre in a great location, with a wonderful team culture and supportive working environment. There are a number of opportunities for you to learn and develop your career in IT with ample training provided on successful appointment into the role.We have a range of immediate opportunities available across Level 1, 2 and 3 so apply now!
RandstadBrisbane QLD, 7 km from Kedron
Randstad is currently working with a large banking client to find a Senior Data Management Analyst. This role is based in Brisbane CBD with WFH flexibility. Contract timeline: 6 month contractRate: $935 Inclusive of SuperRole/Projects Overview: Time...
ActionstepBrisbane City QLD, 7 km from Kedron
With Team members in Auckland, the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.
We’re looking for a Customer Support Analyst to join our fast-growing...
PHILLIP RILEY PROJECTS PTY LTDBrisbane QLD, 7 km from Kedron
Phillip Riley are searching for an experienced ICT Business Analyst.
The ICT Business Analyst will be required to work in conjunction with business areas to capture and document requirements and existing business processes.
Responsibilities...