IT Service Centre Analyst

apartmentFirst Focus placeKedron descriptionContract calendar_month 
We have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their Service Centre skills and work in large, welcoming team to support very significant Queensland institutions.

This role could be your next big thing if you pride yourself on your teamwork, professionalism and ability to work well under pressure.

Role

In this role you will be expected to support:

  • Microsoft Server and Desktop products
  • Active Directory & Exchange access management
  • Citrix hosted desktop environments
  • Desktop hardware configuring & troubleshooting
  • Proven track record of success in a Helpdesk/Service Desk environment

The following would also be viewed advantageously:

  • Experience and strong working knowledge of ticketing systems, SLA’s and time sheeting
  • ITIL understanding, specifically around best practice IT services, operations and processes
  • A history of outstanding performance in customer service roles

Requirements

As a Service Centre Analyst, you will demonstrate most, if not all of these skills and abilities:

  • Strong attention-to-detail, highly developed problem solving and troubleshooting abilities;
  • Initiative and flexibility within the workplace;
  • Energy, integrity, reliability and accountability are must-haves for this position;
  • Excellent time management skills;
  • Well-developed written & verbal communication skills; and
  • Superior interpersonal skills in order to communicate effectively with our clients’ staff at all levels.

Benefits

This is an exciting opportunity to join a growing ICT Service Centre in a great location, with a wonderful team culture and supportive working environment. There are a number of opportunities for you to learn and develop your career in IT with ample training provided on successful appointment into the role.

We have a range of immediate opportunities available across Level 1, 2 and 3 so apply now!

apartmentAccentureplaceBrisbane QLD, 7 km from Kedron
Develop your career within a world-class team.  •  Flexible work arrangements to meet your needs.  •  Learn from an innovative, dynamic team! Embark on an exciting career journey as a Business Analyst in our Design and Digital Products team...
thumb_up_altRecommended

Junior Business Analyst (Data)

apartmentRobert HalfplaceMurarrie QLD, 9 km from Kedron
for their specific industry. Based in Murarrie, this role will initially be based onsite which will then go into a hybrid environment. The Role This is a newly created role that would work closely with the Senior Business Analyst as well as other senior...
check_circleNew offer

Financial analyst

apartmentRandstadplaceBrisbane QLD, 7 km from Kedron
Randstad Digital is looking to hire a ERP SAP S/4HANA FICO Financial Analyst on a 12 month contract based here in Brisbane Qld. Primary purpose of the role: The SAP S/4HANA FICO Financial Analyst is to provide SAP S/4HANA finance expertise...