Application Support Engineer - AWS + GCP Data
THE COMPANY:
This company is a high-profile ASX-listed Financial Services organization who employ 1000+ staff.
Newly created role in an established team, responsible for operational supporting for customer-facing data platform.
Hybrid working available.
ROLE & RESPONSIBILITIES
As the Application Support Engineer, you will be responsible for ensuring operational performance, support, troubleshooting, and ongoing enhancement of this customer-facing data & analytics platform hosted on-prem and in AWS + GCP.
This is an operationally focused role involving Incident / Problem / Change Management.
Hybrid working (3 days in office, 2 days WFH).
Duties include:
- Implement, maintain, automate, optimize, and operate HA and scalable datasets, pipelines & analytics on GCP and on-prem platforms.
- Operational support including Incident / Problem / Change Management; Root Cause Analysis; BAU maintenance; and monitoring/alerts etc.
- Work with Data Engineering & DevOps teams to support data ingestion, processing & analytics workflows.
- Configure & administer streamlined data access.
- Platform monitoring & capacity planning - including performance, capacity, security, data quality, future needs etc.
- Build & deploy services using Terraform.
- Apply data governance & security standards to the data platform.
- Non-functional testing.
- Project involvement.
- Involvement in paid on-call support and after-hours roster once every 3 weeks.
REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES
Suitable for an Application Support professional with proven operational experience supporting, monitoring & improving critical HA data platforms.
Experience with AWS and/or GCP data services / products + Terraform is needed.
The following is required:
- Proven Application Support experience providing operational application/platform support inside in critical / high availability environments.
- GCP and/or AWS data pipeline & analytics services experience (e.g. GCP Dataflow, Dataform, BigQuery, Cloud Composer/Apache Airflow AND/OR AWS: DataZone, Lake Formation, Glue, Athena, MWAA, Redshift etc).
- Terraform IaC experience is needed.
- Proven experience with Incident / Problem/ Change Management.
- Scripting skills - preferably Python or SQL.
- Demonstrate strong technical triage & troubleshooting skills and logical problem-solving abilities.
- Flexible and adaptable personality capable of decisively making decisions.
- Display curiosity and an eagerness/enthusiasm to learn.
- Enjoy taking ownership/accountability and be a collaborative team player.
- Please note, full permanent Australian working rights (citizenship or PR) are required to be considered for this position and successful applicants will be contacted.
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