Client Delivery Lead

Overview:

This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What you'll do at UiPath:

• Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
• Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions.
• Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.
• Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones.
• Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.
• Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies. Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.
• Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.
• Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.
• Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.
• Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems.

What you'll bring to the team:

• 5 + years of experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
• Experience with professional services & attach motions for support/services
• Experience in a high-growth technology company, preferably in the SaaS or RPA space.
• Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.
• Excellent communication and interpersonal skills.
• Data-driven mindset, with the ability to use data to make informed decisions and drive results.
• Strategic thinking and the ability to develop and execute customer success strategies.
• Bachelor's degree in business, technology, or a related field (MBA preferred).

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