Senior Customer Success Consultant

You will play a pivotal role in driving new business opportunities, building successful partnerships, and supporting our customers locally. Directly reporting into a newly hired APAC Leader, alongside an Account Executive and dotted line reporting into CS leadership you will be instrumental in laying the foundation for Bloomreach's long-term success in the region.

1. New Business Development:

• Collaborate with the locally hired Account Executive to support new business opportunities.
• Support product demonstrations and articulate the value creation potential of Bloomreach (predominantly Engagement) to prospects.
• Showcase relevant case studies and unique value propositions that highlight Bloomreach’s impact on customers.

1. Partner Ecosystem Development:

• Identify, onboard, and nurture the success of our first local partners.
• Leverage resources and best practices from the Academy and EMEA partner enablement initiatives to build a scalable partner ecosystem.

1. Customer Success & Support:

• Serve as the local point of contact for new customers, ensuring seamless onboarding and success in collaboration with the delivery team operating in different time zones (Middle East or UK/CEE).
• Work closely with a CSM based in Dubai with responsibility for Australian customers working adjusted hours to provide better local coverage
• Partner with a TC based in Dubai with responsibility for Australian customers
• Partner with CS leadership in EMEA and growth operations globally to develop and monitor a CS metrics understand leading and lagging indicators related to customer health and success (time to value, adoption, grr, nrr, etc)

1. Market Insights & Product Feedback:

• Act as the voice of the local market, providing insights to the Product team on region-specific needs, such as integrations, to support long-term sustainability.

1. Marketing & Demand Generation Input:

• Collaborate with Product Marketing, Demand Generation teams, and the local Account Executive to prioritize verticals with high potential for success.
• Identify unique value propositions and narratives tailored to the region’s market dynamics.

• Masters Degree in Financial Management, plus 5 years experience
• Proven experience in customer success, business consulting, and/or business development.
• Strong ability to demo technical products and communicate value propositions to diverse stakeholders.
• Experience with partner enablement and ecosystem building is highly desirable.
• Collaborative mindset with the ability to work effectively across time zones and remote teams.
• Strong understanding of market dynamics and ability to provide actionable feedback to cross-functional teams.
• Exceptional communication and relationship-building skills.
• Willingness to take initiative and adapt in a new, emerging market environment.

• A unique opportunity to spearhead Bloomreach’s expansion into Australia.
• A chance to work on high-impact projects and influence strategic decisions in a new market.
• Collaboration with a global, supportive team, with resources and expertise from EMEA and beyond.