Customer Claims Specialist
Michael Page Melbourne
About Our Client
Our client is an leader in the not-for-profit sector, located in Melbourne's CBD. Operating with year on year growth with a commitment to excellence, our client provides A collaborative and unified team with a shared sense of purpose and community.This organisation is known for providing comprehensive support and protection to its clients, and offers a dynamic and collaborative work environment.
Job Description
Reporting to the Administration Services Manager, you will play a crucial role in recovering claims and implementing streamlined processes. Your responsibilities will include, but are not limited to:
- Collaborating effectively with other internal teams regarding complex claims or issues.
- Adhere to and review internal policies, while gathering and evaluating customer data and relevant documentation.
- Drive efforts to streamline and improve the efficiency of the claims process moving forward.
- Recover outstanding funds from various schemes and Conduct thorough information collection and analysis.
- Developing a comprehensive understanding of the scheme's structures and requirements.
- Analyse data and propose actionable improvements that enhance processes.
The Successful Applicant
We are looking for a dedicated Customer Claims Specialist who has a passion for delivering excellent service and enjoys working cooperatively within a small team. To succeed in this role, you'll need strong communication skills (written and verbal), attention to detail, and the ability to handle a fast-paced environment.Someone with a claims/financial background will be highly regarded, but not essential. The role will require full-time hours, Monday to Friday, two days working from home.
What's on Offer- Melbourne CBD Location
- Hybrid Role.
- $80,000 plus superannuation.
- Not for profit organisation
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