Customer Service Representative | Part-Time | 4 weeks
About the Company
Our client is a well-known organisation within the travel and tourism industry
About the Role
This part-time temporary Customer Service role will involve providing support to customers with bookings, enquiries, and general information. You'll be the first point of contact for customers, helping to ensure a smooth and enjoyable holiday experience.Ideal for someone with strong communication skills and a passion for delivering great service in a fast-paced environment.
Duties
Within this role you will be responsible for:
- Responding to phone calls and emails, addressing customer inquiries, complaints, and providing helpful information.
- Resolving issues quickly and sharing details about services and programs offered.
- Updating customer records and tracking issues using Salesforce software.
- Processing payments for memberships accurately.
- Transferring customer calls to the appropriate department or team smoothly.
- Maintaining a friendly, positive, and helpful attitude at all times.
- Managing time effectively and prioritising tasks to remain efficient during busy periods.
- Supporting the team in handling high volumes of calls and emails during peak times, such as sales events.
- Strong communication skills, both verbal and written
- Exceptional customer service skills with a focus on maintaining a friendly, positive attitude
- Proficient in Salesforce and Microsoft Office, particularly Excel, for completing administrative tasks
- Excellent problem-solving abilities to resolve customer issues quickly and effectively
- Strong time management and organisational skills, with the ability to prioritise tasks
- Ability to manage high volumes of calls and emails efficiently during busy periods
- High attention to detail when updating customer records and processing payments
- Deadline-focused with the ability to work under pressure in a fast-paced environment
- Proven ability to work independently as well as collaboratively in a team setting
- Previous experience in customer service, administrative support, or call center roles is highly advantageous
- Background in handling high-pressure situations with professionalism and adaptability
Must be available to work the following shift patterns:
- Monday: 9am - 5pm
- Tuesday: 9am - 5pm
- Wednesday: OFF
- Thursday: 9am - 3pm
- Friday: 9am - 3pm
Please note: This role is fully on-site
Culture & Benefits- Enjoy a balanced schedule with no weekend work and Wednesdays off
- Newly refurbished office space with easy access to public transport, cafes, and local amenities.
- Work within a supportive, collaborative team that values positivity.
- Represent a trusted and respected brand with a strong presence in the industry.
Apply Today
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No 06810-0013261709BS
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