Application Support Analyst (Japanese Speaking)
THE COMPANY:
This company is a global FinTech who offer enterprise low-latency financial trading technology for institutional & retail brokers, banks, and liquidity providers.
You'll be offered a clear career path with considerable learning and work in a high-performing team who value continuous learning, collaboration, teamwork and delivering outstanding service to customers.
Enjoy:
- Hybrid working
- Free lunch provided everyday
- Private health insurance.
- Ongoing training and professional development.
ROLE & RESPONSIBILITIES
As the Application Support Analyst, you'll provide remote support primarily to Japanese customers (banks, brokers, hedge funds) who are using the organisations trading applications & products.
You'll wear 'multiple hats' ranging from technical support to product implementation, upgrades, migrations, and client onboarding.
Hybrid working available.
Responsibilities include:
- Provide technical support, investigation, triage, troubleshooting, and resolution to primarily Japanese customers who using the firm's trading applications.
- Analyze FIX messages, logs, and sources to determine root cause analysis.
- Implement Plan, support and deploy implementations of these trading platforms into client environments.
- Support clients via phone, email and video.
- Work hours are 10am-6pm / 8am-4pm (daylight savings / non-daylight savings time) - Monday to Friday.
- Project involvement including:
- Product implementation into client environment- plan, support deploy
- Manage application upgrades & migrations
- Client onboarding activities
- Liquidity integrations with customers.
REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES
Suitable for an Application/Product Support professional with excellent IT troubleshooting & investigation skills inside the financial services / financial markets industry who can read, write & speak Japanese.
The following is required:
- Application / Production Support background with the triage, investigation, troubleshooting and resolution of software-related issues.
- Financial services industry experience - preferably financial trading and/or financial market related.
- Excellent triage, investigation and troubleshooting of application, Windows OS, and networking issues.
- Basic SQL knowledge.
- TCP/IP networking knowledge.
- MetaTrader experience 4/5 is beneficial.
- Exceptional customer service and communication skills - verbal & written.
- Demonstrate willingness & ability to research, absorb and learn new ideas/concepts.
- An interest in learning & building an IT career within financial trading (FX, Derivatives, CFD's, Crypto, Equities etc).
- The ability to read, write & speak Japanese is essential.
- Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.
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