Customer Service Administrator
Michael Page South Yarra
About Our Client
A national logistics organisation based in South Yarra, are a passionate and down to earth team who collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.
Job Description
Customer Order & Logistics Management- Process and manage local customer orders from start to finish.
- Coordinate warehouse stock releases and arrange transport to meet delivery requirements.
- Monitor order progress, keeping customers and the sales team informed.
- Verify accuracy of service provider documentation and ensure correct dispatches.
- Liaise with sales, transport companies, and warehouses to meet customer needs
- Ensure accurate pricing on invoices and provide sales team assistance.
- Maintain customer forecasts and manage back orders with the sales and logistics teams.
- Arrange and dispatch product samples, maintaining the sample room.
- Support the sales team with additional tasks and projects as needed.
- Request, process, and verify invoices, packing lists, COAs, and other key documentation.
- Conduct monthly stock reconciliations for third-party warehouses.
- Supply chain, logistics or shipping knowledge is a must.
- Strong organisational and time management abilities.
- Ability to work effectively under pressure, managing multiple projects and priorities.
- Familiarity with CRM systems and a strong attention to detail.
- Excellent communication and interpersonal skills.
- Demonstrated ability to manage confidential and sensitive information with professionalism.
The Successful Applicant
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders.The working environment a collaborative one where team spirit and open, honest communication is encouraged.
What's on Offer
What's on Offer
You will have the opportunity to join a prestigious organisation and enhance your skills. You will benefit from succession plans, customised online learning and development programs.- Thrive in a supportive and collaborative workplace culture.
- There are ample opportunities for career advancement and personal development.
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