Order Clerk

Salary: $75K PA plus Super

We are seeking a detail-oriented and organized Order Clerk to manage customer orders, ensure accurate processing, and coordinate timely deliveries. The ideal candidate will communicate effectively with customers, provide pricing and shipping information, prepare relevant documents, and address any customer concerns.

Key responsibilities include confirming order details, offering product recommendations, and keeping customers informed about their orders. The successful Order Clerk will build strong customer relationships, ensuring a smooth order process from start to finish.

Key Responsibilities:

• Receive customer orders through various channels (mail, phone, electronic platforms).
• Gather customer details and billing information, ensuring accuracy in the order form.
• Notify relevant departments when supplies are low or orders may deplete stock.
• Provide customers with product pricing, shipping dates, and any potential delays.
• Prepare invoices, shipping documents, and contracts.
• Ensure proper forwarding of order information to appropriate departments for delivery.
• Inspect outgoing orders to ensure they meet customer specifications.
• Review orders for completeness and escalate incomplete orders for follow-up.
• Coordinate with production, sales, shipping, warehouse, and delivery teams to track or expedite shipments.
• Recommend additional products or services that meet customer needs.

Qualifications:

• High school certificate or equivalent.
• Previous experience in a similar role is preferred.
• Proficiency with computer applications, including word processing, spreadsheets, and databases.
• Willingness to undergo on-the-job training.
• Strong customer rapport-building skills.
• Ability to handle customer complaints professionally and calmly.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and analytical thinking.
• Outstanding time management and coordination abilities.

If you’re looking for a dynamic and fast-paced role where you can grow and contribute to our team, we’d love to hear from you!