Customer Success Executive
Commify Melbourne Full-time
Commify is at the forefront of business communication, providing innovative solutions that encompass SMS, WhatsApp, Email, and other cutting-edge communication technologies. Operating across 9 countries, including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA, we cater to over 50,000 businesses and facilitate over 5 billion communications annually.
Our mission is to make business communication brilliant, and as a values-led organization, we truly believe our people are our most significant asset.
Join us and become a vital part of our ambitious growth story!
Requirements
We are seeking a Customer Success Executive to expand our dynamic team at Commify. This role is integral to ensuring customer satisfaction and success while fostering strong relationships with our clients. You will understand their needs and guide them toward achieving their goals using our products.
Responsibilities:
- Develop and maintain strong relationships with customers as their primary point of contact
- Proactively engage customers to identify their business needs and recommend opportunities for upselling and cross-selling
- Facilitate onboarding for new customers, ensuring a seamless implementation process
- Track customer usage to identify potential issues or areas for improvement
- Collaborate with internal teams such as Sales, Product, and Support to address customer inquiries and resolve issues
- Regularly inform customers about new features and upgrades
- Conduct customer satisfaction surveys to gather feedback for service enhancement
Requirements:
- Experience in a customer-facing role, ideally within the software or technology sector
- Exceptional communication and interpersonal skills
- Strong problem-solving capabilities
- Able to cultivate and maintain customer relationships
- Results-driven and highly motivated
- Capable of working independently as well as collaboratively in a team
- Adaptability to changing priorities and deadlines
- Competitive Salary ($65 - $72,000)
- Bonus Scheme based on Company performance
- 25 days annual leave plus Bank Holidays
- Birthday off work
- Superannuation (10.5% of the monthly salary)
- Death in service (4x salary)
- End of year reward
- Monthly/quarterly socials
- Training & Development opportunities
- Hybrid working
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