Full Time Customer Service Manager

trading as Zahab Confectionery - 19/31 Wentworth Street, Greenacre, NSW, 2190

SALARY $75,000 + SUPERANNUATION

• Devise policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within the company, for both, face to face and online

• Providing direction and feedback to team members.
• Managing, motivating and developing staff providing customer services.
• Planning and implementing after-sales services to follow up customer satisfaction, ensuring the quality of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, retail businesses and customers to identify and respond to customer expectations.
• Work closely with the marketing team and company director to share feedback and ideas for improved business growth.
• Must be able to recruit and train new staff.

• Must have 3-4 years’ work experience working in a similar position.
• A tertiary background in accounting, management and/or business with previous experience in Customer Service is required.
• Working within a confectionery business is required.
• Show a proven track record of customer service in the past job.
• Excellent communication and negotiation skills.
• Must have interest and knowledge about the confectionery business.
• Must be a team player, have leadership skills with a proactive approach.
• Candidates with a good command of English language and computer software would be preferred.

Please send your CV to info@businessnest.com.au. We will consider applications with an attached resume sent to our email. Please include the job role title in your email.