Senior Account Manager -8 Month Max Term Contract

Be part of our tomorrow! We are hiring a Senior Account Manager for SXSW Sydney which is a part of TEG, owner of Ticketek, TEG Live, TEG Dainty, TEG Sport, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!

Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world's most iconic venues and lead in sports and entertainment event promotion globally.

Join live entertainments most innovative, dynamic and passionate global business!

About SXSW Sydney

SXSW Sydney is a must-see event for creators and professionals seeking to shape and discover future trends, emerging technology, and access unrivalled networking opportunities.

About the Role

The Senior Account Manager is tasked with leading and managing a portfolio of SXSW Sydney Commercial Partners. This role is key to ensuring the successful end-to-end delivery of Partner sponsorship benefits, managing all aspects of sponsorship campaigns, and serving as the primary contact for Partners.

• Hybrid Working Model: 4 days in the office and 1 day working from home
• Event Week: On-site presence is required during event week (October 13-19, 2025), including evenings and weekends.
• Core Business Hours: Mon-Fri, 8:30am-5:30pm, with flexibility to work additional hours during peak periods, particularly from August to October.

Requirements

What does a day in the life look like?

Responsibilities include but are not limited to:

• Primary Partner Contact: Serve as the lead point of contact for 30+ Partners, managing internal stakeholders for the effective delivery of all sponsor benefits.
• Project Management Leadership: Oversee and manage all activities related to assigned Commercial Partners. This includes creating processes and solutions to deliver successful sponsorship campaigns, content management, and administration support.
• Collaborative Facilitation: Lead discussions with internal teams to facilitate the fulfillment of assets across multiple workstreams: brand & marketing, ticketing, activations & events, programming, and hospitality & networking.
• Process & Communications Development: Help build processes and communication strategies for other Account Managers in the team, ensuring consistency and best practice across all Partner interactions.
• Account Ownership: Take full ownership of an account from the date of signature, leading WIPs, and being the primary contact person for all deliverables due as part of the partnership.
• Multitasking & Client Service Excellence: Manage potentially 30+ accounts simultaneously, ensuring first-class customer service while juggling competing priorities and meeting deadlines across multiple partners and workstreams.
• On-site Event Week Support: Provide on-site support during event week, ensuring seamless execution of partner deliverables and acting as a client-facing representative.

About you

• 5+ years of account management experience in Major Events / Festivals / Activations Agency with a deep understanding of sponsorship activation and event logistics.
• Extensive project management experience: Strong ability to manage multiple, large-scale projects simultaneously, overseeing end-to-end delivery of Partner sponsorship campaigns while meeting tight deadlines.
• Experience in managing high-volume accounts: Proven success in managing multiple accounts simultaneously, ensuring exceptional customer service and delivering first-class results across diverse workstreams.
• Advanced stakeholder management skills: Demonstrated ability to engage and manage relationships with senior-level stakeholders both internally and externally.
• Ability to guide and mentor junior team members, helping them implement best practices and maintaining consistency across all client touchpoints.
• Strategic problem-solving skills: Expertise in navigating complex issues, finding creative solutions, and adapting to changing demands in a fast-paced environment.
• Proficient in project management and content management tools: Comfortable utilising a variety of systems (e.g., Monday.com, Microsoft Office) to track progress, manage tasks, and communicate effectively with internal and external teams.
• Exceptional written and verbal communication skills, with a focus on clear, concise messaging and the ability to tailor communication to different audiences.

Key Considerations:

This role requires you to:

• work outside of normal business hours and on the weekends
• spend extended periods of time on your feet at events (event week only)

Benefits

Here’s a taste of what TEG offers:

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

About TEG

TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*