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We have previously been a paediatric clinic but are moving towards a clinic for adults as well. Internal office training is included but we are also after a self-sufficient applicant with at least a basic understanding of clinic coordination and administrative functions.

• Answering incoming phone calls and assisting with client and provider enquiries including emails
• Greeting clients on entry to the clinic and interacting with them to resolve any administration issues
• Diary management and scheduling of client bookings (Power Diary)
• Pastoral care / setting up of internal telehealth links to externally located therapists

• Billing / invoice management of client accounts (Xero)
• Liaising with Medicare, private health funds, NDIS and Plan Managers, medical professionals (internal and external) and other external stakeholders
• Some clinical and marketing aspects to the roles
• Experience in using scheduling app Power Diary (bonus but easy to learn), Word, Outlook and Excel
• Administrative support to the therapy teams
• Scanning and data management
• Maintaining confidentiality and adhering to all legislation and processes
• Working through complicated requests and problem solving

• Previous Experience in a medical / therapy clinic
• Exceptional communication and customer service skills
• Strong organisational and time management skills
• Ability to multitask, troubleshoot and problem solve
• Willingness to assimilate into a productive team environment
• Excellent written and verbal communication skills
• A vigilant attention to detail
• Ability to prioritize tasks and manage multiple duties
• Friendly, professional, empathetic and courteous nature
• Ability to work harmoniously as part of a team and also autonomously
• Common sense, flexibility and a sense of humour!

• Cert 3 in Medical Administration or equivalent or previous experience in front desk coordination in an Allied Health clinic
• Knowledge of NDIS, billing practices, codes...
• Blue Card or eligibility

Part time hours are negotiable but we are open Monday to Friday 8:30 - 5 pm and Saturdays (8:30 - 2:30pm only).

Our deadline for applications is 30th September with interviews the following week and an almost immediate start in early to mid October.

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Caboolture, QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you used Power Diary (scheduling app) or equivalent?
• Do you have experience using office based apps such as Word, Excel, Outlook?

Experience:

• Allied Health administration: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Expected Start Date: 07/10/2024